For Medicare Members
Lumetra is Medicare’s Quality Improvement Organization (QIO) in California. In that role, our organization handles quality of care complaints and discharge notice appeals from Medicare members and their designated care givers.
For two decades, Lumetra has been helping Medicare beneficiaries and their representatives better understand their rights and privileges under the Medicare program. We want to help you receive the best possible care at a hospital, physician practice, nursing home, and home health agency or through your health plan.
Medicare Beneficiary Rights
Understand your rights as a Medicare member.
Appeals
Learn how to appeal healthcare decisions you disagree with.
Quality of Care Complaints
Learn what to do if you're not receiving the care you need.
Alternative Dispute Resolution
Learn how mediation can help to resolve your quality of care concerns.
Healthcare Compare Tools
Compare the quality of home health agencies, hospitals, or nursing homes in your area.
Related Topics
Questions about Medicare? Call
1-800-MEDICARE (1-800-633-4227).
